Contact Us

For account specific questions, please log into 365 online and use our Online Service Desk.
You can ask us any general questions via Twitter @talktoBOI.  During hours of support on Twitter (Monday to Friday 8am to midnight, and Saturday 10am - 2pm) we answer tweets in 15 minutes or less.
If you don’t have a Twitter account, you can send us general queries using the email form on this page. We respond to you within 24 hours (1 working day).
You may find the answer to your question on our FAQ page.

***Please remember, Bank of Ireland will NEVER send emails requesting account or password information.

If you have received an email of this nature, please forward to 365security@boi.com for investigation.

If you have clicked on any links or entered details, please call Bank of Ireland 365 on 0818 365 365 or 00353 1 4044000 (if calling from a landline or outside Ireland) at your earliest convenience.

For general queries, you can email us at contactus@boi.com. We will respond to you within 1 working day. For security reasons, please don’t send us account specific questions via email.

For complaints, please follow our Customer Complaints Process.

Online & Phone Banking

Contact Details Availability

RoI

Tel: 0818 365 365

 

GB & NI

Tel: 08457 365 555

 

Landline(ROI) or Abroad

Tel: +353 1 404 4000

Mon-Fri Saturday Sunday/Bank Hols

8am-

Midnight

9am-

6pm

9am-

6pm

Credit Card Services

Contact Details Availability

RoI

Tel: 1890 251 251

 

GB & NI

Tel: 0845 309 8099

 

Outside these locations

Tel: +353 56775 7303

Mon-Fri Saturday Sunday/Bank Hols

8am-

8pm

8am-

6pm

10am-

5pm

Online Securiy                 

Contact Details                                 

Email Fraud         

365security@boi.com                          

24hr Lost or Stolen Helpline

Contact Details Availability

RoI

Tel: 1890 706 706

 

GB & NI

Tel: 0845 309 8099

 

Outside these locations

Tel: +353 56775 7007

Mon-Fri Saturday Sunday/Bank Hols

24 hrs

24 hrs

24hrs

Mortgages

For New Mortgage Business:

If you would like to speak to one of our Mobile Mortgage Managers Click Here

If you would prefer to go to your local Bank of Ireland Branch, call now to schedule an appointment Find my Branch

For Existing Mortgage Customers:

If you have a query on your existing mortgage account please call 01-6113333

Group Corporate Communications

Available Monday- Friday 9am- 5pm

Contact Details

Head of Group Comunications

Pat Farrell

Pat.Farrell@boi.com

Tel: +353 (0)76 623 4770

Mob: +353 (0)87 222 5656

 

Media Relations Manager

Anne Mathews

anne.mathews@boi.com

Tel: +353 (0)76 6234771

Mob: +353 (0)87 246 0358

 

UK Media Relations Manager

Sharon McDonnell

sharon.mcdonnell@boi.com

Tel: +353 (0)76 6234784

Mob: +353 (0)87 226 9324

 

RoI Consumer Media Relations Manager

Mary Brennan

Mary_C.Brennan@boi.com

Tel: +353 (0)76 6234781

Mob: +353 (0)87 2833646

Investor Relations Contact Details

Available Monday- Friday 9am- 5pm

Contact Details

Investor Relations

Enquiries

investor.relations@boi.com

 

Director of Group Investor Relations

Mark Spain

Mark.Spain@boi.com

Tel: +353 (0)76 623 4850

 

Financial Analyst

Ciaran McGrath

ciaran.mcgrath@boi.com

Tel: +353 (0)76 623 4730

 

Events/Conferences/Comms

Keith Gill

keith.gill@boi.com

Tel: +353 (0)76 623 4731

Business Units

Available Monday- Friday 9am- 5pm*

Contact Details

Bank of Ireland Finance- Customer Care

customer@bif.ie

Tel: 1890 664 466

*Available 8:30am- 5:30pm

Bank of Ireland Private Banking Ltd

pbinfo@pb.boi.ie

Tel: +353 1 637 860

 

New Ireland Assurance Company PLC

info@newireland.ie

Tel: +353 1 617 2000

 

Bank of Ireland Life

info@bankofirelandlife.ie

Tel: 1890 309 309

 

BoI Insurance & Investments Ltd

info@boi-ii.com

Tel: (01) 703 9500

 

Corporate Banking

corporatebanking@boimail.com

Tel: +353 1 604 4000

 

Bank of Ireland Securities Services Ltd

info@boiss.boi.com

Tel: +353 1 670 0300

 

Bank of Ireland First Curency Services

info@boifcs.com

Tel: +44 020 8814 3390

 

 For more information and contact details on Business Units Click here

Contact Us

Email Us

Do not include any account information (numbers/PINs) in your message.

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