Visa Account Updater (VAU) explained
If we send you a new debit card for any reason (for example, if it expires, is lost or has to be replaced), we will share updated card details with Visa. Visa may share these details with merchants you have stored your card information with or set up a recurring payment with. We cannot guarantee that your details will be shared with all merchants. Please check with the merchant/services that your new card details have been updated. We cannot be responsible if a merchant fails to update your details or does not continue processing payments. You can choose to opt out of this service at any time by contacting us. If you choose to opt out, you will be responsible for updating your card details directly with all merchants/services where you have active recurring payments.
Republic of Ireland customers:
- + 353 1 404 4000 if you are calling from abroad.
9am to 6pm, Monday to Friday (including bank holidays)
10am to 2pm Saturday
Closed Sunday.