What are the steps of account switching? Are there any deadlines I need to be aware of?

Step 1: Open a new Current Account

View our list of Current Account products for information on online account opening.

You can also visit a branch or call our Account Opening Team on the numbers below. We will help choose the right Current Account for you.

Republic of Ireland: 0818 354 454.

Outside of the Republic of Ireland: (353)14044000.

Step 2: Let your old bank know your plans

Complete an Account Transfer Form.
Confirm the date you want the switch to start.
Confirm whether you would like to close your old account or keep it open.
We will send this to your ‘old’ bank and they will make these changes to your old account.

Step 3: If appropriate, let people know your new details

Make sure that your employer knows about this switch. Re-direct any other credits you are expecting (payments in) into your new account.

Step 4: Ensure your bills are paid on time

Check all standing orders and/or direct debits that your ‘old’ bank will send you.
Make us aware of any changes you would like to have made to your standing orders.
To change or cancel any direct debit(s) you must contact your provider (the direct debit originator directly).

Step 5: Complete the switch

Your Balance and Standing Orders will be applied to your new account for Option A.
No Balance only Standing Orders will be applied to your new account for Option B.

Under the Code of Conduct for the Switching of Payments Accounts with Payment Services Providers 2016, the old Bank (where you have your existing account) must ensure that all steps must be taken to facilitate moving your account within 7 working days from the chosen commencement date and the new Bank must ensure that all steps are taken to complete the switch to the new account within 10 working days from the chosen commencement date.

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