Help with log in details

Follow the steps to find how to troubleshoot these issues and how to contact us for further help should you require it.

User ID

If you've forgotten your user ID, customers in the Republic of Ireland and Northern Ireland and Great Britain can text 'User' to 50365 and we'll text you your user ID. Customers in other locations can text +35387 179 0971.

If the reply requests that you contact us, call us on relevant number below.

Bank of Ireland do not charge for this service however your network provider may apply a charge.

365 PIN

If your 365 PIN has been locked or you've forgotten it, call us on the relevant contact number below. An advisor can help you to unlock or reset your 365 PIN.

Direct Service advisor

Republic of Ireland Customers:

9am to 5pm Monday to Friday (including Bank holidays)

Closed Saturday and Sunday

Northern Ireland and Great Britain customers:

9am to 5pm Monday to Friday (including Bank holidays)

9am to 2pm Saturday, Closed Sunday

User ID

If you've forgotten your user ID, customers in the Republic of Ireland and Northern Ireland and Great Britain can text 'User' to 50365 and we'll text you your user ID. Customers in other locations can text +35387 179 0971.

If the reply requests that you contact us, call us on relevant number below.

Bank of Ireland do not charge for this service however your network provider may apply a charge.

Date of Birth

Enter your full date of birth in the format 'DD/MM/YYYY' including leading zeros. For example, 01/01/2000.

365 PIN

If your 365 PIN has been locked or you've forgotten it, call us on the relevant contact number below. An advisor can help you to unlock or reset your 365 PIN.

Direct Service advisor

Republic of Ireland Customers:

9am to 5pm Monday to Friday (including Bank holidays)

Closed Saturday and Sunday

Northern Ireland and Great Britain customers:

9am to 5pm Monday to Friday (including Bank holidays)

9am to 2pm Saturday, Closed Sunday

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