How do I make a complaint about my travel insurance?

Bank of Ireland Insurance Service Limited and AIG Europe Limited does everything possible to ensure that you receive the highest standard of service.

If you wish to make a complaint you may do so by writing to the

Customer Complaints Officer,

AIG Europe Insurance Ireland Limited,

AIG House,

Merrion Road,

Dublin 4.


Telephone - (01) 261 1540.

Alternatively, you can also contact:

Bank of Ireland Insurance Services Complaints Manager,

2 Burlington Plaza,

Burlington Road,

Dublin 4

D04 EC66


Telephone - 1890 604 604.

In the event that you are not satisfied with our response, you can refer the matter to the

Financial Services Ombudsman,

3rd Floor,

Lincoln House,

Lincoln Place,

Dublin 2.


Lo-call - 1890 88 20 90.

Last updated: June 27, 2019

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