How do I make a complaint about my travel insurance?

Bank of Ireland Insurance Service Limited and Chubb European Group SE does everything possible to ensure that you receive the highest standard of service.

If you wish to make a complaint you may do so by writing to:

Chubb European Group SE,

Sedgwick Travel Claims, Merrion Hall,

Strand Road, Sandymount,

Dublin 4.

Telephone 1800 719 420

Alternatively, you can also contact:

Bank of Ireland, Group Customer Complaints,

Floor 1, Newlands Cross Business Centre,


Co. Dublin

D22 W324

You can also submit a complaint online here

In the event that you are not satisfied with our response, you can refer the matter to the

Financial Services Ombudsman,

3rd Floor,

Lincoln House,

Lincoln Place,

Dublin 2.

Telephone (01) 567 7000

Did this answer your question?

Your answer helps us improve our Support Centre
Thank you for your feedback!

Calculate your BIC/IBAN Number or find out where to find it on 365

Find out more
Security Zone

We're committed to keeping your information secure

Visit Security Zone
Branch Locator

Find out contact details, opening hours and more

Find out more