How do I make a complaint about my travel insurance?
Bank of Ireland Insurance Service Limited and Chubb European Group SE does everything possible to ensure that you receive the highest standard of service.
If you wish to make a complaint you may do so by writing to:
Chubb European Group SE,
Sedgwick Travel Claims, Merrion Hall,
Strand Road, Sandymount,
Dublin 4.
Telephone 1800 719 420
Alternatively, you can also contact:
Bank of Ireland, Group Customer Complaints,
Floor 1, Newlands Cross Business Centre,
Clondalkin,
Co. Dublin
D22 W324
You can also submit a complaint online here
In the event that you are not satisfied with our response, you can refer the matter to the
Financial Services Ombudsman,
3rd Floor,
Lincoln House,
Lincoln Place,
Dublin 2.
Telephone (01) 567 7000