Information about recent securitisation announcement

Message for customers

Securitisation of a portfolio of non-performing mortgage loans:

Bank of Ireland has announced that it will securitise a portfolio of our non-performing ROI mortgage loans.

Customers do not need to take any action. Bank of Ireland is continuing to manage these mortgage accounts and remains the point of contact for customers in all queries regarding their loan as is the case today.

Any restructuring arrangements agreed between the Bank and a customer including any alternative repayment arrangements, are unchanged by the transaction. There will be no change to the protections currently afforded to customers under the relevant Central Bank of Ireland statutory codes of conduct, including the Code of Conduct on Mortgage Arrears and the Consumer Protection Code.

How do I know if my loan is included and where can I get more information?

If you have a mortgage loan which has been restructured by the Bank or has been in arrears, then your account(s) may be included in the securitisation. If you would like more information, you can contact our dedicated phone line – details below.

Dedicated Phone Line

• We have set up a dedicated phone line for any customer queries / technical clarification requests.
• The number is (01) 6115307 and is open from 9am to 5pm Monday to Friday excluding bank holidays.