How will a debit card refund show on my account? 

Debit Card refunds will show on your account in the same way that the original payment was taken such as:

  • POSC01JAN Shop
  • POS01JAN Restaurant

The transaction will appear on your account as a credit rather than a debit for the original transaction.

A refund is not showing on my account

If a retailer has confirmed you will receive a refund and it is within 5 days of the transaction taking place, you may not see a refund appear on your account as above. The retailer may choose instead to not complete the original transaction.

The transaction which was in progress will not move into your Completed Transactions.

Last updated: July 02, 2019

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