How to confirm refunds on debit card
Debit Card refunds will show up on your account in the same way that the original payment was taken. For example:
- POSC01JAN Shop
- POS01JAN Restaurant
The transaction will show up on your account as a credit, rather than a debit for the original transaction.
- The refund will appear when you use the Bank of Ireland app or 365 online.
- The refund will appear on your paper statement or your online eStatement.
- Under Visa rules, in some cases, a merchant may process a refund almost immediately. This transaction may appear as a credit on your account quicker than the current three-to-five-day period.
A refund is not showing on my account
If a retailer has confirmed you’ll get a refund within 5 days of making a transaction, you may not see a refund appear on your account as above. The retailer may choose instead not to process the original transaction. This simply means they don’t put the payment through.
The transaction that was in progress will not move into your Completed Transactions.
- The original transaction will disappear. This will happen on either the Bank of Ireland app or on 365 online.
- The original transaction will not appear on your paper statement or online on your eStatements.