What else can I expect with account switching?
You should take this opportunity to consider setting up online or phone banking. This can save you time and money. Our phone and online services give you the confidence and flexibility to take care of your banking needs when it suits you.
If you are switching your current account, you can ask your old bank to provide statements of your account for the previous 12 months. If the statements are not available electronically, your bank will provide a paper copy of the previous 12 months free of charge.