Can I order an up-to-date eStatement now?

Yes, you can now order a statement / eStatement using 365 Online or by using self-service phone banking:

  • 365 Online
    1. Log onto 365 Online;
    2. Click the Service Desk;
    3. Choose Order a Statement;
    4. Enter details and click continue.
  • Self Service phone banking
    1. Call 0818 200 365;
    2. Choose Option 1 Account Enquiries;
    3. Choose Option 5 All other services;
    4. Choose Option 1 Order a Statement;
    5. Enter account details and 3 requested digits of your 365 PIN.

When will the statement / estatements be available?

If you order your up-to-date estatement before 3:30pm on a working day the statement will be produced overnight, ready to download via 365 online within 24-48 hours. Paper statements will be sent to the statement address in 3-5 working days. To receive paper statements you must opt to do this online

My account is not listed on 365 Online Order a Statement

You may also request an up-to-date Paper statement for your Mortgage, Notice deposit or Term Deposit accounts online via the Service Desk choosing the “Ask a Question’ Option. These paper statements will be issued to you by post in 3-5 working days.

You may also add an eligible account* to your 365 profile which will allow you to view estatements online

How do I add an account?

*Current accounts, demand deposit accounts, and credit cards

Last updated: July 30, 2019

Did this answer your question?

Your answer helps us improve our Support Centre

Calculate your BIC/IBAN Number or find out where to find it on 365

Find out more
Security Zone

We're committed to keeping your information secure

Visit Security Zone
Branch Locator

Find out contact details, opening hours and more

Find out more