Can I change between paper statements and eStatements?

Yes, you can make this change for each of your accounts using 365 Online. You can choose
  • eStatements only – No paper statements will issue in the post
  • eStatements and Paper – Paper statements will issue to the statement address and an estatement will be stored on 365 online

How do I change my preference?

Log into 365 Online and follow these simple steps:

  1. Click Manage Accounts on the left hand menu;
  2. Click Manage Statements;
  3. Click (+) next to Statement Delivery Preferences;
  4. Choose which accounts to switch and click continue;
  5. Enter 3 requested digits of your 365 PIN.

We will update your preference within 1 banking day, any statements or estatements issued during or prior to that period will not update with your preferences.

Last updated: July 30, 2019

Did this answer your question?

Your answer helps us improve our Support Centre

Calculate your BIC/IBAN Number or find out where to find it on 365

Find out more
Security Zone

We're committed to keeping your information secure

Visit Security Zone
Branch Locator

Find out contact details, opening hours and more

Find out more