Can I change my User ID for 365 online?

No. When you set up 365 online you were given a unique number known as a User ID. All your accounts and actions on 365 online relate only to you, even if you have joint accounts.

If you need a reminder of your User ID we are here to help. Simply send a free SMS to 50365 with the word 'USER' and we will reply with your User ID within seconds.

Last updated: March 23, 2020

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