Can I change my User ID for 365 online?

No. When you set up 365 online banking you were given a unique number known as a user ID. All of your accounts and actions on 365 online are linked to that number and relate only to you, even if you have a joint account.

Forgotten your user ID?

Freetext the word 'User' to the relevant number below and we'll reply with your user ID within seconds.

Bank of Ireland do not charge for this service however your network provider may apply a charge.

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