Can I change my User ID for 365 online?

No. When you set up 365 online banking you were given a unique number known as a user ID. All of your accounts and actions on 365 online are linked to that number and relate only to you, even if you have a joint account.

Forgotten your user ID?

Freetext the word 'User' to the relevant number below and we'll reply with your user ID within seconds.

Republic Of Ireland Freetext: 50365
Northern Ireland and Great Britain Freetext: 50365
Other Locations: +353 86 180 3888

Bank of Ireland do not charge for this service however your network provider may apply a charge.

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