Unblock a security device
You can Unblock a security device:
- Online using the Bank of Ireland app* you have registered on a 2nd device. Select the Bank of Ireland app channel below for steps
- Online using 365 online*. You will need another security device as part of the unblocking process. Select the 365 online channel below for steps
- By Phone on numbers below. This option should be used in cases of emergency, or if you have only one security device.
Once Unblocked a device can be used to log into your online account
Please note
You can only Unblock a device for your own online account.
- You are not able to Unblock a security device using the same device. You are unable to log into a device which has been Blocked.
- When you Unblock a device that another person uses to access their online account, this will only unblock your own online account. The other person's online account, if blocked, will remain blocked on the same device. They will need to follow the steps below.
- When you Unblock a device you use to access different online account types, such as your personal and business account, this will only Unblock one account type. For example if you Unblock your online personal account. Your online business accounts, if blocked, will remain blocked on the same device. You must follow the same steps below for both account types.
1. Log into the Bank of Ireland app
2. Tap the Profile icon at the top right of the screen
3. Tap 'My security devices'
4. Select the device you wish to Unblock
5. On the next screen select to 'Unblock device'
6. Confirm to 'Unblock device' on pop-up
7. Enter 3 digits of your PIN then Swipe right to authenticate
You will receive a confirmation that your device has been Unblocked.
You can also contact us by Phone. Lines are open 24 hours 7 days a week
- Republic Of Ireland Freephone: 1800 946 764
- Northern Ireland and Great Britain Freephone: 0800 121 7790
- Other Locations Not Freephone 353 56775 7007
1. Log into 365 online
2. Click on the 'Profile' icon at the top of the screen
3. Click 'My security devices'
4. Select the device you wish to Unblock
5. On the next screen select to 'Unblock device'
6. Confirm to 'unblock device' on pop-up
7. Enter 3 digits of your PIN and click confirm
A notification will be sent to the security device quoted on screen. This cannot be the same device you are currently unblocking
On your security device
8. On the security device open the notification
9. Swipe right to authenticate. An Approved screen will display on your device
You will receive a confirmation on Bank of Ireland that your device has been Unblocked.
You can also contact us by Phone. Lines are open 24 hours 7 days a week
- Republic Of Ireland Freephone: 1800 946 764
- Northern Ireland and Great Britain Freephone: 0800 121 7790
- Other Locations Not Freephone 353 56775 7007