Ways to Contact Us







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'Ask a Question' 365 online

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Supporting you online

  • Our new webchat service is now available to answer queries related to your account. This is available in ROI only. This service is available 9am to 5pm Monday to Friday (except bank holidays).
  • Our Social Media Team will be available to answer your questions on Facebook from 9am to 6pm, Monday to Friday. On Twitter from 8am to 8pm, 7 days a week.

  • Online & Phone Banking

    Republic of Ireland Customers:

    Customers calling from outside the Republic of Ireland:

    Lines are open:

    • Monday to Friday 9am to 6pm
    • Saturday 10am-2pm
    • Bank holidays 9am to 5pm
    • Closed Sunday.
    We need your consent to load web chat functionality

    Please review your consent preferences if you would like to use this web chat functionality.

    Northern Ireland and Great Britain customers:

    Customers calling from outside Northern Ireland and Great Britain:

    Lines are open:

    • Monday to Friday 9am to 5pm
    • Saturday 9am-2pm
    • Bank holidays 9am to 2pm
    • Closed Sunday.

  • Credit Card Services

    Republic of Ireland Customers:

    Customers calling from outside the Republic of Ireland:

    Lines are open:

    • Monday to Friday 9am to 5pm.
    • Saturdays and Sundays Closed.

    Northern Ireland and Great Britain customers:

    Customers calling from outside Northern Ireland and Great Britain:

    Lines are open:

    • Monday to Friday 9am to 5pm.
    • Saturdays 9am to 2pm.
    • Sundays Closed.

  • Online Security

    Suspicious Emails

    We will never email you to ask you for your online login details. If you get an email and you suspect something is not right, please report it to us straight away to 365security@boi.com. You can also contact us on one of the Freephone emergency numbers listed below.

  • Freephone Emergency Numbers

    Republic of Ireland Customers:

    Available 24 hours, 7 days a week

    Great Britain & Northern Ireland customers:

    Available 24 hours, 7 days a week

    Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

    For Lost/Stolen cards or smart device.

    Available 24 hours, 7 days a week

    Notify the Bank without delay via the Freephone number listed to report online fraud, suspicious activity or an unauthorised transaction on your account, lost/stolen card or security device* or channel login credentials or if you have provided personal information in response to a suspicious email, text or call.

    *A security device is any smartphone or tablet you have installed the NEW Bank of Ireland app on and completed registration of that device.

  • Mobile Mortgage Managers

    For new Mortgage Business:

    If you are an existing Mortgage Customer:

    • If you have a query on your mortgage account, please call us on 01-6113333. Our team will be happy to help you. Lines are open Monday to Friday 9am to 5pm.

    Find out more information on our Mobile Mortgage Managers

Contact form

Have a question about Bank of Ireland? Get in touch using our contact form. We usually respond within 3 working days.

Need help on your accounts? send us a message using the app or 365 online.

Emergency? call us for free 24 hours a day 7 days a week.

Online contact form

Having trouble with this form? Please send it to us by email to contactus@boi.com. We are unable to accept any attachments to this form. We are also unable to email or answer queries on your account.