Golden Rules

Technology is making it quicker and easier to stay on top of your finances wherever and whenever you want. As more of our customers choose to use new ways of banking such as phone, tablet or computer, we’re committed to keeping their information secure.

At the same time you can help minimise the risks to yourself by being security conscious when you’re online or on your phone. While we may contact you to discuss the operation of your account, to send you product related messages, or for feedback on your banking experience please remember these points:

Customers should never:

  • Click on or open suspicious links and attachments.
  • Respond to unsolicited text messages or emails.
  • Provide your full banking details in a pop-up window.

Bank of Ireland will never:

  • Send you a link directly to the login page of our online banking pages.
  • Send you an email with a direct link to your latest eStatement.
  • Ask you to share your full 365 PIN or Business On Line password.
  • Ask you to transfer money out of your account to protect yourself from fraud.
  • Request your account information through an onscreen pop-up window.

Bank of Ireland will always ask 365 online customers for:

  • Three random digits from your 6-digit 365 PIN – never more, never less.
  • Your full 365 online user ID and
  • Either your date of birth or the last four digits of your phone number – never both

Bank of Ireland will always ask Business On Line customers for:

  • Your username and password only on the log on screen, never your Digital Certificate password.

You should always:

  • Check eStatements or bank statements as soon as they become available. If any unfamiliar transactions are listed, contact the Bank immediately.
  • Keep your anti-virus software up-to-date on all devices.
  • Inform the Bank of any changes to personal details relating to your Bank of Ireland account.
  • Log out of your online banking session before closing your browser.
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