How We Protect You

Logging On:

  • When logging on to 365 online, we will ask you to provide your own private and individual User ID and 365 PIN in conjunction with a personal detail question.
    For Business On Line, we will only ever ask you to provide your individual User I.D. and Password on the log on screen. This information is encrypted during transmission and will remain a secret as long as you do not disclose it.
  • When you log on to Business On Line, your last logon details will display onscreen. This means you will know if someone else has accessed your accounts online.

Access to Data:

  • Both 365 online and Business On Line require the use of a secure browser to access account information and perform transactions.
  • Bank of Ireland is protected by a firewall, which forms a barrier between the outside Internet and the internal bank network. This helps to ensure the protection of your information.

Online Activity:

  • Your name, address and full bank account number will never appear on screen.
  • 365 online payee details will appear on screen and in the receipt which you can print off when the bank confirms your instruction to make a transfer or pay a bill.

Authorising Payments:

  • Payments are authorised on Business On Line using a Digital Certificate and password.
  • Adding or editing a payee on 365 online and Business On Line requires Two Factor Authentication. A code will be sent to you via text message on your phone (365 online customers may also select to receive the code by post).

Logging Out:

  • After a period of inactivity, your current online banking session will automatically timeout. To restart your session, just re-enter your login details at the login screen.
  • After longer periods of inactivity of your Business On Line profile, we may require users to reset their passwords. If you require an Administrator password to be reset, please contact Business On Line Helpdesk.
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