How long does it take to receive a credit card and PIN reminder?

Credit Card replacement

A Credit Card will take 5-7 working days to arrive at your address.

PIN reminder

  • Online with Card Care You will get your new PIN immediately
  • By post

It will take 3-5 working days.

How to retrieve your PIN

  1. Login to Card Care.
  2. Choose the "Services" option.
  3. Select "View your PIN online".

Otherwise, you can request a PIN reminder from us by calling 1890 251 251. Within 3-5 working days you will receive the new PIN at the address we have for you on file.

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