How long does it take to receive a credit card and PIN reminder?
Credit Card replacement
A Credit Card will take 5-7 working days to arrive at your address.
- Online with Card Care You will get your new PIN immediately
- By post
It will take 3-5 working days.
How to retrieve your PIN
- Login to Card Care.
- Choose the "Services" option.
- Select "View your PIN online".
Otherwise, you can request a PIN reminder from us by calling 1890 251 251. Within 3-5 working days you will receive the new PIN at the address we have for you on file.