How do I remove a hold on a standing order?

If you've put a standing order on hold, you can remove the hold with one working day’s notice on the Upgraded Bank of Ireland app, 365 online (original and upgraded site) and the Tablet Banking app.

Not sure which 365 online site to use? Click here

Not sure which app you have? Click here

Please note

Working days are Monday to Friday and don't include bank and public holidays.

  1. Log in to 365 online
  2. Tap 'Manage Accounts.'
  3. Select 'Manage Standing Orders.'
  4. Select an account from the drop-down list and tap 'Go.'
  5. Choose the standing order that is 'On Hold' in the status column.
  6. Tap 'Amend' below your list of standing orders.
  7. Next to 'On Hold', select 'Yes' then tap 'Continue.'
  8. Enter the 3 requested digits of your 6-digit 365 PIN and tap 'Continue'.

What if I don’t remove the hold on time?

If you're unable to remove the hold before the one working day notice period, or release the hold after the due date - such as a monthly standing order - you can use the standing order details to set up and activate a payee to make a payment yourself. Simply use steps 1 to 3 above to obtain all the information for your new payee.

Please note

Working days are Monday to Friday and don't include bank and public holidays.

This service is not available on the Mobile Banking app. It is only available on the Upgraded Bank of Ireland App, 365 online and the Tablet Banking app.

  1. Log in to your account on the Upgraded Bank of Ireland App.
  2. Tap 'Payments' on the bottom menu.
  3. Select 'Standing orders.'
  4. Select an account from the drop-down list.
  5. Choose the standing order that is 'On Hold.'
  6. Tap 'Manage.'
  7. Select 'Remove hold.'
  8. Confirm you want to remove the hold.
  9. Review and tap 'Continue.'
  10. Enter the 3 requested digits of your 6-digit 365 PIN.
  11. Swipe to approve.
  1. Log in to your account on the Upgraded 365 online
  2. Click 'Payments' on the top menu.
  3. Select 'Standing orders.'
  4. Select an account from the drop-down list.
  5. Choose the standing order that is 'On Hold.'
  6. Click 'Manage.'
  7. Select 'Remove hold.'
  8. Confirm you want to remove the hold.
  9. Review and click 'Continue.'
  10. Enter the 3 requested digits of your 6-digit 365 PIN.
  11. A notification will be sent to the security device quoted on screen.

    On your Security device – Smart device

  12. Tap the notification on your security device to open authentication screen – you will not be asked to log into your security device
  13. Swipe to accept. - The notification will disappear from your device automatically or you can tap ‘Done’

Did this answer your question?

Your answer helps us improve our Support Centre
Thank you for your feedback!
BIC/IBAN Number

Calculate your BIC/IBAN Number or find out where to find it on 365

Find out more
Security Zone

We're committed to keeping your information secure

Visit Security Zone
Branch Locator

Find out contact details, opening hours and more

Find out more