How do I restart a Standing order?

If you have placed a standing order On Hold you can release the hold with 1 working day’s* notice using 365 Online.

How to remove the hold

Log into 365 Online and take the following steps:

  1. Select Manage Accounts on the menu on the left hand side
  2. Choose Manage Standing Orders
  3. Select Account from drop down menu and click Go
  4. Choose the Standing Order On Hold under Status column – use the button next to the payee name to select
  5. Click Amend below your list of standing orders
  6. Next to On Hold select No then click Continue
  7. Confirm you wish to remove the Hold by entering 3 digit of your 365 PIN then click Continue

What if I don’t remove the Hold on time?

If you are unable to remove the hold before the 1 working day* notice period, or release the hold after the due date - such as a monthly standing order - you can use the standing order details to set up and activate a payee to make a payment yourself. Simply use steps 1 to 3 above to obtain all the information for your new payee.

*Working days exclude Bank and Public Holidays

Last updated: July 03, 2019

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