How do I remove a hold on a standing order?

If you've put a standing order on hold, you can remove the hold with one working day’s notice on the Bank of Ireland App, 365 online and the Tablet Banking app.

Please note

Working days are Monday to Friday and don't include bank and public holidays.

  1. Log in to 365 online
  2. Tap 'Manage Accounts.'
  3. Select 'Manage Standing Orders.'
  4. Select an account from the drop-down list and tap 'Go.'
  5. Choose the standing order that is 'On Hold' in the status column.
  6. Tap 'Amend' below your list of standing orders.
  7. Next to 'On Hold', select 'Yes' then tap 'Continue.'
  8. Enter the 3 requested digits of your 6-digit 365 PIN and tap 'Continue'.

What if I don’t remove the hold on time?

If you're unable to remove the hold before the one working day notice period, or release the hold after the due date - such as a monthly standing order - you can use the standing order details to set up and activate a payee to make a payment yourself. Simply use steps 1 to 3 above to obtain all the information for your new payee.

Please note

Working days are Monday to Friday and don't include bank and public holidays.

This service is not available on the Mobile Banking app. It is only available on the new Bank of Ireland App, 365 online and the Tablet Banking app.

  1. Log in to your account on the Bank of Ireland App.
  2. Tap 'Payments' on the bottom menu.
  3. Select 'Standing orders.'
  4. Select an account from the drop-down list.
  5. Choose the standing order that is 'On Hold.'
  6. Tap 'Manage.'
  7. Select 'Remove hold.'
  8. Confirm you want to remove the hold.
  9. Review and tap 'Continue.'
  10. Enter the 3 requested digits of your 6-digit 365 PIN.
  11. Swipe to approve.
Last updated: May 15, 2020

Did this answer your question?

Your answer helps us improve our Support Centre
BIC/IBAN Number

Calculate your BIC/IBAN Number or find out where to find it on 365

Find out more
Security Zone

We're committed to keeping your information secure

Visit Security Zone
Branch Locator

Find out contact details, opening hours and more

Find out more