Can I request a refund/chargeback at any time?

Bank of Ireland can issue a refund request on your behalf to Visa or Mastercard using the chargeback scheme once it is within 120 days of the transaction.

You will be asked to supply supporting documentation.

This allows:

• You enough time to contact a retailer as the first step.
• The retailer to respond to you or issue a refund. A retailer is allowed 30 days from date you returned a product to issue a refund

Please note you must take steps to cancel a subscription to prevent further transactions or to allow you to charge back future transactions should they occur.