Bereavement Support

Helping you during a difficult time

If you have recently lost a loved one, please accept our deepest sympathies.

We understand that it can be a distressing time when a family member or someone close to you dies. It can be hard to cope with the loss of a loved one and to deal with legal and financial issues at the same time. To help you sort out the financial affairs of one of our deceased customers, we've set up a Bereavement Support unit dedicated to providing you as much help as possible.

Write to us

If you would like to contact our dedicated Bereavement Support Unit to notify us about your loss you can contact them by writing to this address:

Bereavement Support Unit
Bank of Ireland
PO Box 365
Dublin 18

Call Us

You can visit your local branch or call us on our dedicated telephone line:

ROI - 1800 800656
Outside - 00353 14606333

To find out more about what you have to do to sort out a deceased customer's account, please read our Bereavement Booklet. It will help you understand what happens after a bereavement, the paperwork you need and where you can get it. To change business and other non-personal accounts, please contact your local Bank of Ireland branch who will help you.

Download our brochure below

Download our brochure link. Image of a family looking at a coastline

  • How to notify us?

    We’ve designed a standard form called a Bereavement Notification Form to make it easier for you to contact us with the details we need in order to help you. Please download the form, print and complete it, and either post it to us or send to the branch.

    For legal reasons, we are unable to give you information about the account of a deceased customer until you write to us or send the above form and enclose certified copies of the following important documents:

    1. Certified extract of the Will naming Executor(s) (or a letter naming the next of kin if there is no will)

    We can only provide information about the deceased customer’s accounts to executors named in the deceased’s will or solicitors acting on their behalf. If no will is available, you will need to send us a letter naming the next of kin.

    2. Certified copy of the Death Certificate

    Please send us a certified copy of the death certificate. You can get a death certificate from the Registrars of Births, Deaths and Marriages. Contact them on 1890 252 076 or visit www.civilregistrationservice.ie.

    3. Certified copy of Photo ID

    We need a certified photo ID for each executor or next of kin. We accept certified copies of passports and certified copies of driver’s licences from Great Britain or Ireland as photo ID.

    4. Certified Proof of address

    We also need certified proof of address for each executor or next of kin. We accept utility bills dated within the last six months; current car, house or social insurance documents; a current original tax-free allowance certificate; and pension books. Mobile phone bills are not an acceptable form of identification.

    Please do not post originals to Bank of Ireland. If you meet with us at a branch, we can certify copies of them and return all the original documentation to you.

  • How to certify copies of original documentation?

    Certified copies are copies of original documents (like passports or death certificates) which have been branded “original sighted” and signed by an authorised official.

    To get a certified copy of a document, contact an accountant, barrister, solicitor, bank or building society official, commissioner of oaths, notary public, justice of the peace, FSA-registered broker/introducer, Post Office official (UK only), attorney or a serving member of An Garda Síochana.

    Please ensure that the wording ‘True certified copy of Original’ is used.

    For photographic identification, please use ‘photograph on original sighted bears a good likeness to the subject’.

    The person carrying out the certification should also include their signature, the date, their name and position/ staff number (if applicable), and a business stamp or full address and contact details.

  • How to release funds for funeral director expenses?

    You can pay for Funeral Director expenses from the deceased accounts(s). We just need the following:

    1. Enough money in the account to cover the expenses

    2. Certified copy of Death Certificate

    3. Funeral Director invoice

    4. Completed Payment Authorisation Form for Executors / Administrators

    Please download, print and complete this form and ensure that it’s signed by the executor(s) or by the next of kin who will authorise the instruction of payment. You can also get a copy of this form by writing to the Bereavement Support Unit or visiting your local branch.

  • How to release funds for other funeral expenses?

    You can also pay for additional funeral expenses like refreshments, memorial cards and the headstone from the deceased’s account(s). We just need the following:

    1. Certified copy of Death Certificate

    2. Certified extract of the Will naming executors (or a letter naming the next of kin if there is no will)

    3. Completed Indemnity on payment of monies from deceased customer's account

    4. You will also need to provide identification. Please see requirements under "How to notify us"​

    Please download, print and complete this form and ensure that it is signed by the executor(s) or by all the next of kin. You can also get a copy of this form by writing to the Bereavement Support Unit or visiting your local branch.

  • How to request payment for non-funeral related expenses?

    We can only release funds from the account(s) of the deceased to cover specific funeral expenses. The executors or administrators should pay any other expenses that have to be paid when sorting out the deceased’s affairs - for example, nursing home fees.

    You might find it helpful to open an executor’s or administrator’s bank account, just to pay bills like this. Call into your local Bank of Ireland branch and we’ll open this account for you. Just make sure to bring a driving licence or passport and an up-to-date confirmation of your address with you when you call in to a branch.

  • How to transfer a joint account into a sole account?

    A joint account is an account that is held in the deceased’s name and your name. We can transfer a joint account into your name only. All we need from you is a certified copy of the death certificate.

    In some cases, we may need more information, If there were any special instructions on the account, signed by the account holders when the account was first opened, we may also have to examine them.

    If there are any additional requirements like this, a member of the Bereavement Support Unit will contact you directly to help you once we receive a certified copy of the death certificate from you.

  • How to close the sole account belonging to the deceased?

    Is the estate worth less than €25,000?

    If the total value of the estate is less than €25,000, we can release the funds without a Grant of Probate or Letters of Administration. We just need the following documents from the executors or next of kin:

    1. Certified copy of Death Certificate

    2. Certified extract of the Will naming executors (or a letter naming the next of kin if there is no will)

    3. Completed Indemnity on Payment of Monies from Deceased Customer’s Account form

    4. Completed Payment Authorisation form for Executors / Administrators

    5. You may also need to provide name and address verification. Please see requirements under "How to notify us"

    Please download, print and complete this form and ensure that it’s signed by the executor(s) or by the next of kin who authorises the instruction of payment. You can also get a copy of this form by writing to the Bereavement Support Unit or visiting your local branch.

    Is the estate worth more than €25,000?

    In the Republic of Ireland, if the value of the estate of the deceased is more than €25,000, we will need the following documentation to close an account:

    1. Certified copy of the Grant of Probate/Letters of Administration

    You or your solicitor can apply for a Grant of Representation through the Probate Office of the High Court. Their phone number is +353 (0)1 888 6174. If the deceased left a will, a Grant of Probate confirms that the will is valid and that the executor represents their estate. If there is no will, the Probate Office issues what are called ‘Letters of Administration’.

    2. Completed Payment Authorisation Form for Executors/Administrators

    Please download, print and complete this form and ensure that it’s signed by the executor(s) or by the next of kin who authorises the instruction of payment. You can also get a copy of this form by writing to the Bereavement Support Unit or visiting your local branch.

  • If you and the deceased had a joint mortgage

    If you and the deceased had a mortgage together, you’ll need to keep paying your mortgage repayments until the mortgage is cleared by the life assurance policy, if there is one. If you can’t meet your regular mortgage repayments, please get in touch with your local Bank of Ireland branch or speak to the representatives of the deceased’s estate who can apply to postpone mortgage payments until the life assurance proceeds are paid.

  • Terms Explained

    Who is the Administrator?

    A person appointed by the Probate Office of the High Court to handle the estate of someone who has died without leaving a valid will (intestate). The person entitled to act as Administrator is set out in the Succession Act, 1965. More than one administrator may be appointed.

    Who is the Beneficiary?

    A person who is left something in a will or who has property held for them by trustees or executors.

    Certificate of Balance

    A list of accounts including account balances held by the deceased person.

    Death Certificate

    An official certified copy of the information registered when someone dies, including the date, place and cause of death.

    Deceased Estate

    The sole property and assets belonging to a person who has died is called their estate.

    What’s a certified copy?

    Certified copies are copies of original documents (like passports or death certificates) which have been branded “original sighted” and signed by an authorised official.

    To get a certified copy of a document, contact an accountant, barrister, solicitor, bank or building society official, commissioner of oaths, notary public, justice of the peace, FSA-registered broker/introducer, Post Office official (UK only), attorney or a serving member of An Garda Síochana.

    What wording should appear on a certified copy?

    Please ensure that the wording ‘True certified copy of Original’ is used For photographic identification, please use ‘photograph on original sighted bears a good likeness to the subject’.

    The person carrying out the certification should also include their signature, the date, their name and position/ staff number (if applicable), and a business stamp or full address and contact details.

    What is an executor?

    The person who shares out the deceased’s assets as written down in their will is called the ‘executor’. If the deceased dies without leaving a will or if the executor they chose in their will is not available, then the person who does this is called the ‘administrator’.

    Who is the next of kin?

    The next of kin of a deceased person is their closest living relative. This is usually their surviving husband, wife, civil partner and their children. If the deceased has no surviving spouse, civil partner or children, then their parents, brothers and sisters may be their next of kin.

    What is probate?

    A Grant of Probate confirms that the deceased’s will is valid and that the executor is the representative of the deceased’s estate. You can apply for it through the Probate Office of the High Court.

    What does ‘intestate’ mean?

    A person who does not leave a valid will when they die is referred to as dying ‘intestate’. In this case, the Probate Office can issue Letters of Administration to the deceased’s next of kin.

    Personal Representative

    This general term refers to either an administrator or executor.

    Will

    A valid will is a legal document detailing how a person wishes their estate to be distributed upon their death. It specifies the person or people he or she wants to carry out the will’s instruction.

  • Useful Contacts

    Bank of Ireland Bereavement Support Unit
    PO Box 365
    Dublin
    www.bankofireland.com/bereavement-support

    Registrars of Births, Deaths and Marriages
    The Registrars of Births, Deaths and Marriages
    should be contacted to obtain a death certificate.
    www.civilregistrationservice.ie
    Tel: (090) 663 2900
    LoCall: 1890 252 076
    Fax: (090) 663 2999

    Department Of Social Protection
    www.welfare.ie
    Tel: (071) 915 7100
    LoCall: 1890 500 000

    Bereavement Grant Section
    www.welfare.ie
    LoCall: 1890 927 770
    Tel: (043) 4334 0000

    Child Benefit Section
    www.welfare.ie
    Tel: (074) 916 4491
    LoCall: 1890 690 690

    Department of Social Protection Information Services
    You can contact Information Services if you need an information booklet/leaflet or application form.
    www.welfare.ie
    LoCall: 1890 500 000

    Revenue Commissioners
    Revenue services are provided on a regional basis. You
    may need to inform them of anything you have received in a will.
    www.revenue.ie
    LoCall: 1890 20 11 04

    The Probate Office
    The Probate Office issues grants of probate and
    administration. There are 14 District Probate Registries.
    www.Courts.ie
    Tel: (01 888 6174
    Fax: (01 873 0306

    Pensions Authority
    The Pensions Authority (previously the Pensions Board) regulates occupational and personal
    pension schemes in Ireland, and can offer advice on a deceased person’s loved one’s pension.
    www.pensionsauthority.ie
    Tel: (01) 613 1900
    LoCall:1890 656 565

  • Important Documents