Open Banking – KeyCode Help

Bank of Ireland KeyCode is a secure mobile authentication app used to generate a one-time security password to allow you to access Open Banking services via Bank of Ireland’s Account Access site. Open Banking is a service designed to offer you greater control, choice and freedom.

The Account Access site enables you to verify yourself, and give permission to Bank of Ireland to pass certain account information to Third Party Providers (TPPs) or accept payment requests from Third Party Providers (TPPs). Each time you log-in to the Account Access site you will need either your 365 online User ID or Business On Line User ID and a one-time security password generated from the KeyCode app.

What do you need to get started?

For details on how to get started if using your 365 online User ID click on ‘Keycode Registration for 365 Online’

For details on how to get started if using your Business On Line User ID click on ‘Keycode for Business On Line Customers’

KeyCode General Queries

  • What is KeyCode?

    Bank of Ireland KeyCode is a secure mobile authentication app used to generate one-time security passwords. It is used in conjunction with your 365 online or Business On Line User ID to authenticate yourself when you use Open Banking services with Third Party Providers (TPPs). You will only need to use KeyCode when using Open Banking services and are accessing the Account Access site. For normal, day to day use of 365 online you will not need to use KeyCode. The Bank of Ireland KeyCode app works with all major smart devices including iOS, Android, and Windows smartphones, tablets (excluding Amazon Fire tablet devices) and iPod Touch. Access the app store on your smart devices to download Bank of Ireland KeyCode today.

    Note: The Bank of Ireland KeyCode app is also used by customers with a Business On Line profile. Business customers who wish to use Open Banking services can register for 365 online, or use their Business On Line profile although you will need your Business On Line administrator to give you the required permissions.

  • When will I use the KeyCode app?

    The KeyCode app is required when logging into the Bank of Ireland Account Access site. This enables you to allow Third Party Providers access to 365 online or Business On Line account information and make payments directly to Third Party Providers (TPPs). The Account Access site is only accessible from Third Party Providers that offer Open Banking services.

    Note: The KeyCode app will only be used for 365 online Open Banking services, Business On Line and Business On Line Open Banking services.

  • What is the Account Access site?

    The Bank of Ireland Account Access site is only available to Bank of Ireland online payment account customers with a 365 online or Business On Line profile and only accessible from TPP sites that offer Open Banking services. On the Account Access site you can allow TPPs access to your account information and make payments directly from your account to a TPP.

  • How do I register for the KeyCode app on 365 online?

    Login to 365 online, select Manage Accounts from the left hand navigation and go to ‘Manage KeyCode App’ on the menu. Then follow the steps displayed on screen.

    Note: We recommend that you use a laptop or desktop to register for KeyCode as you will need your smart device to download the KeyCode App.

  • What do I use to login to the Account Access site?

    To login to the Bank of Ireland Account Access site, you need your 365 online or Business On Line User ID and the one-time security password generated by your KeyCode App. To generate a one-time security password:

    • Open your KeyCode App and enter the PIN you created during the KeyCode registration process on 365 online
    • Click Password on the menu screen
    • A one-time security password will appear
  • What types of devices are compatible with the KeyCode app?
    • Bank of Ireland KeyCode app works with all major smart devices including iOS, Android, and Windows smartphones, tablets (excluding Amazon Fire tablet devices) and iPod Touch.
    • Bank of Ireland KeyCode app can be found in iOS, Android, and Windows app stores.
    • Minimum technical specifications: Android 4.1 to 6x, iOS 8, 9, 10, Windows mobile OS 8.1 and 10 (not compatible with Windows 10 Home edition).
  • What happens if I forget my KeyCode app PIN?

    If you forget your KeyCode app PIN you will have to de-register your KeyCode app and follow the registration process on 365 online again. To de-register your KeyCode app:

    • Login to 365 online,
    • Select Manage Accounts from the left hand navigation
    • Select ‘Manage KeyCode App’ on the menu
    • Select ‘de-register’
    • Follow the onscreen directions.

    Note: Business On Line customers will need to contact their Administrator if they forget their KeyCode app PIN.

  • What if I need to change my mobile number? (Note: 365 online customers only)

    You may need to amend your phone number for a number of reasons.

    1. To amend your mobile phone used to receive Security Codes by SMS, please log into 365 online and do the following steps:
    2. Click Manage Accounts on the left hand menu;
    3. Choose Amend my Mobile Phone for Security Codes (for first time registers the menu option will show as Register my Mobile Phone for Security Codes);
    4. Enter your new details and select continue.
    5. You will be issued an activation code in the post to the address we hold on record for you; your mobile will remain inactive until you complete the activation process. Once you receive your activation code, please log in to 365 online and complete the following steps:
    6. Click Manage Accounts on the left hand menu;
    7. Choose Activate my Mobile Phone registered for Security Codes;
    8. Enter the activation code you received in the post.

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Bank of Ireland Group plc is a public limited company incorporated in Ireland, with its registered office at 40 Mespil Road, Dublin 4 and registered number 593672. Bank of Ireland Group plc, whose shares are listed on the main markets of the Irish Stock Exchange plc and the London Stock Exchange plc, is the holding company of Bank of Ireland.
Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.