Compensation process is commencing for impacted customers
Francesca McDonagh: “I believe that the way in which we address this issue will define the customer centric culture we aspire to at Bank of Ireland and this is why I have made resolving this issue my personal priority since joining the Bank.”
Thursday, 09 November: Bank of Ireland has today set out a clear path for the resolution of the tracker mortgage issue for impacted Bank of Ireland customers.
Over the past two week period substantial progress has been made. As required by the Central Bank, the Bank has continued to review whether further customers should be included in the compensation process. The Bank is now working to ensure that compensation payments are made as swiftly as possible to all impacted customers.
Francesca McDonagh, Group Chief Executive, Bank of Ireland, said:
“Since taking up the role of CEO at Bank of Ireland in October, making progress on the tracker issue has been a top priority. We have since made substantial progress in relation to the issue.
“The bank is also confirming today that c.6,000 additional customers will be part of the compensation scheme. This now gives us a clear picture of the number of impacted customers. The compensation process is commencing, and our priority is to ensure that all impacted customers are compensated as quickly as possible.
“I believe that the way in which we address this issue will define the customer centric culture we aspire to at Bank of Ireland and this is why I have made resolving this issue my personal priority since joining the Bank.
“I unreservedly apologise to all impacted customers for the financial loss and anxiety this has caused them and their families.”
Any Bank of Ireland customer who wishes to make contact with the Bank on this issue can call the Bank of Ireland Tracker Mortgage Examination Team on 1890 882 722 (Monday to Friday, 9am to 8pm; Weekends and Bank Holidays, 9am to 5pm), email email@example.com, or write to the following address: Bank of Ireland Tracker Mortgage Examination, PO Box 400, Castleisland, Co. Kerry.