Bank of Ireland has today provided an update in relation to the Tracker Mortgage Examination, and has set out a firm timeline for writing to customers regarding compensation.
Francesca McDonagh, Group Chief Executive, Bank of Ireland said:
“I unreservedly apologise to all impacted customers for the financial loss and anxiety this has caused them and their families. I am fully committed to fixing this as quickly as possible, and I made this commitment to the Minister for Finance, Paschal Donohoe TD, at our meeting on Monday.
“Since taking up my position as Group Chief Executive earlier this month, the tracker issue has been a personal priority. We have already returned impacted customers to their correct tracker rates. Our focus now is on commencing the compensation process to all impacted customers from 10 November. How we handle this critical issue will define the customer centric culture we aspire to at Bank of Ireland.
“All impacted customers must be identified as quickly as possible and treated fairly. I have reviewed the programme and directed that additional resources are allocated to deliver for our customers. The examination will continue to be a priority until the position has been resolved for every last impacted Bank of Ireland customer.”
Any Bank of Ireland customer who wishes to make contact with the Bank on this issue can call the Bank of Ireland Tracker Mortgage Examination Team on 1890 882 722, email email@example.com, or write to the following address: Bank of Ireland Tracker Mortgage Examination, PO Box 400, Castleisland, Co. Kerry.