For any online sales queries please contact Chartis Insurance Ireland Limited on 1800 303 102.
If you need to make a claim, you can obtain a form from Chartis Claims Services, OSG Travel Claims, Chartis House, Merrion Hall, Strand Road, Dublin 4. Telephone (01) 261 1540.
Bank of Ireland Insurance Service Limited and Chartis Insurance Ireland Limited does everything possible to ensure that you receive the highest standard of service.
If you wish to make a complaint you may do so by writing to the Customer Complaints Officer, Chartis Insurance Ireland Limited, Chartis House, Merrion Road, Dublin 4. Telephone (01) 261 1540.
Alternatively, you can also contact:
Bank of Ireland Insurance Services Complaints Manager, New Century House, IFSC, Dublin 1, Telephone 01 6113000.
In the event that you are not satisfied with our response, you can refer the matter to the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Lo-call 1890 88 20 90.