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If you need to make a claim, you can obtain a claim form from Genworth Financial whose telephone is +353 61 737 373 or alternatively write to: Genworth Financial PO Box 602, Shannon, County Clare.

We set ourselves high standards, but if you are not satisfied with our service please tell us. If you follow the procedure set out below, we will deal with your complaint in the most efficient way possible.

Step 1: Please contact Genworth Financial PO Box 602, Shannon, County Clare

Step 2: If you are still not happy or the problem has not been resolved to your satisfaction, you may refer it to the Financial Services Ombudsman's at 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Lo-call 1890 88 22 90

If you complain it will not affect your legal rights.