Contact Us

For account specific questions, please log into 365 online and use our Online Service Desk.
You can ask us any general questions via Twitter @talktoBOI.  During hours of support on Twitter (Monday to Friday 8am to midnight, and Saturday 10am - 2pm) we answer tweets in 15 minutes or less.
If you don’t have a Twitter account, you can send us general queries using the email form on this page. We will respond to you within 3 working days.
You may find the answer to your question on our FAQ page.

***Please remember, Bank of Ireland will NEVER send emails requesting account or password information.

If you have received an email of this nature, please forward to for investigation.

If you have clicked on any links or entered details, please call Bank of Ireland 365 on 0818 365 365 or 00353 1 4044000 (if calling from a landline or outside Ireland) at your earliest convenience.

For general queries, you can email us at  We will respond to you within 3 working days.  For security reasons, please don’t send us account specific questions via email.

For complaints, please follow our Customer Complaints Process.

Online & Phone Banking

Contact Details Availability


Tel: 0818 365 365



Tel: 08457 365 555


Landline(ROI) or Abroad

Tel: +353 1 404 4000

Mon-Fri Saturday Sunday/Bank Hols







Credit Card Services

Contact Details Availability


Tel: 1890 251 251



Tel: 0845 309 8099


Outside these locations

Tel: +353 56775 7303

Mon-Fri Saturday Sunday/Bank Hols







Online Security             

Contact Details                                 

Email Fraud                           

24hr Lost or Stolen Helpline

Contact Details Availability


Tel: 1890 706 706



Tel: 0845 309 8099


Outside these locations

Tel: +353 56775 7007

Mon-Fri Saturday Sunday/Bank Hols

24 hrs

24 hrs



For New Mortgage Business:

If you would like to speak to one of our Mobile Mortgage Managers Click Here

If you would prefer to go to your local Bank of Ireland Branch, call now to schedule an appointment Find my Branch

For Existing Mortgage Customers:

If you have a query on your existing mortgage account please call 01-6113333

Group Corporate Communications

Available Monday- Friday 9am- 5pm

Contact Details

Head of Group Communications

Pat Farrell

Tel: +353 (0)76 623 4770

Mob: +353 (0)87 222 5656


Media Relations Manager

Anne Mathews

Tel: +353 (0)76 6234771

Mob: +353 (0)87 246 0358


UK Media Relations Manager

Sharon McDonnell

Tel: +353 (0)76 6234784

Mob: +353 (0)87 226 9324


RoI Consumer Media Relations Manager

Mary Brennan

Tel: +353 (0)76 6234781

Mob: +353 (0)87 2833646

Investor Relations Contact Details

Available Monday- Friday 9am- 5pm

Contact Details

Investor Relations



Director of Group Investor Relations

Mark Spain

Tel: +353 (0)76 623 4850


Financial Analyst

Ciaran McGrath

Tel: +353 (0)76 623 4730



Keith Gill

Tel: +353 (0)76 623 4731

Business Units

Available Monday- Friday 9am- 5pm*

Contact Details

Bank of Ireland Finance- Customer Care

Tel: 1890 664 466

*Available 8:30am- 5:30pm

Bank of Ireland Private Banking Ltd

Tel: +353 1 637 860


New Ireland Assurance Company PLC

Tel: +353 1 617 2000


Bank of Ireland Life

Tel: 1890 309 309


BoI Insurance & Investments Ltd

Tel: (01) 703 9500


Corporate Banking

Tel: +353 76 6244400


Bank of Ireland Securities Services Ltd

Tel: +353 1 670 0300


Bank of Ireland First Currency Services

Tel: +44 020 8814 3390


 For more information and contact details on Business Units Click here

Contact Us

Email Us

Do not include any account information (numbers/PINs) in your message.

Useful Numbers