Ways to Contact Us







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'Ask a Question' 365 online

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Supporting you online

  • Our new webchat service is now available to answer queries related to your account. (ROI only) available 9:00am to 5:00pm Monday to Friday (excludes bank holidays)
  • Our Social Media Team will be available to answer your questions on Facebook from 9am – 6pm, Monday to Friday and on Twitter from 8am – 8pm, 7 days a week.

  • Online & Phone Banking

    Republic of Ireland Customers:

    9am to 5pm Monday to Friday (including Bank holidays)
    Saturday 10am-2pm
    Closed Sunday

    We need your consent to load web chat functionality

    Please review your consent preferences if you would like to use this web chat functionality.

    Northern Ireland and Great Britain customers:

    9am to 5pm Monday to Friday
    9am to 2pm Saturday,
    9am to 2pm Bank Holidays, Closed Sunday

  • Credit Card Services

    Republic of Ireland Customers:

    9am to 5pm Monday to Friday
    Closed Saturdays and Sundays.

    Northern Ireland and Great Britain customers:

    9am to 5pm Monday to Friday.
    9am to 2pm on Saturdays. Closed on Sundays.

  • Online Security

    Suspicious Emails

    We will never email you requesting your online login details - please report any suspicious emails to 365security@boi.com or contact us on one of the Freephone emergency numbers listed below.

  • Freephone Emergency Numbers

    Republic of Ireland Customers:

    Available 24 hours, 7 days a week

    Great Britain & Northern Ireland customers:

    Available 24 hours, 7 days a week

    Everywhere outside Republic of Ireland, Great Britain & Northern Ireland

    Available 24 hours, 7 days a week

    Notify the Bank without delay via the Freephone number listed to report online fraud, suspicious activity or an unauthorised transaction on your account, lost/stolen card or security device* or channel login credentials or if you have provided personal information in response to a suspicious email, text or call.

    *A security device is any smartphone or tablet you have installed the NEW Bank of Ireland app on and completed registration of that device.

  • Mobile Mortgage Managers

    For new Mortgage Business:

    • If you would like to speak to one of our Mobile Mortgage Managers, click here
    • If you would prefer to go to your local Bank of Ireland branch, arrange an appointment online click here

    For existing Mortgage Customers:

    • If you have a query on your existing mortgage account, please call 01-6113333 (lines open 9am to 5pm Monday to Friday)

    For more information on our Mobile Mortgage Managers click here

Contact form

Have a question about Bank of Ireland? Get in touch using our contact form. We usually respond within 3 working days.

Need help on your accounts? send us a message using the app or 365 online.

Emergency? call us free 24 hours 7 days a week.

Online contact form

Having trouble with this form? Submit by email to contactus@boi.com. We are unable to accept any attachments to this form, email or answer queries on your account.